A whole department of agents, with a chain of command.
Each agent owns an area, answers to a lead agent and reports to you. They watch, act, fix and learn around the clock, and they escalate only what genuinely needs a human.
Clear roles. Clear accountability.
Not one chatbot trying to do everything. A team, organised like a good company: a lead that sets priorities and area agents that own their numbers.
Named agents in one production team, each with its own remit and reporting line.
Agent runs completed in a single deployment so far.
Coverage. No shifts, no handovers, no Monday backlog.
What it takes to approve a decision: reply YES or NO.
Agents that hand work to each other, not to you.
When the pipeline agent spots a stuck record, it hands the job to the right specialist with the context attached. Work moves between agents the way it should move between good colleagues: quickly, completely and with a paper trail.
- Shared task queue with deduplication, so nothing is done twice
- Context travels with the job
- Every hand-off logged and reviewable
When something breaks, it gets fixed. Usually before you know.
Health checks run every few minutes. An auto-fixer handles the known failures. Anything new goes to the lead agent, which diagnoses it, proposes or applies the fix and writes the lesson into company memory, so the same fault cannot catch you twice.
- Heartbeat monitoring on every scheduled job
- Automatic restarts and retries with limits
- Root cause and lesson saved after every incident
You decide what only you should decide.
Agents work inside limits you set. When a decision is irreversible, outward-facing or regulated, they stop and text you in plain English: what is wrong, what happens on YES, what happens on NO. One reply and they carry on.
- Tiered autonomy: act, act and tell, or ask first
- Plain-English approvals by SMS
- Nothing sent to customers without permission
Where agent time goes
Share of runs by area in one live deployment.
Rounded. Illustrates how a lead agent spreads attention across the business.
Issues needing a human
Weekly, after a self-healing team goes live.
Illustrative curve: as lessons accumulate, fewer faults reach you.
Give every department an agent team.
Tell us what slows you down. We will map it, build it and run it with you, from the first agent to the whole department.