The conversation and the record, kept together.
Every message, answer and next step is written straight into the contact record. Stages move as the conversation moves, so your team opens a contact and sees exactly where it stands without reading the whole thread.
- WhatsApp, SMS, email and social messages
- Stages, notes and tasks updated as it talks
- Works in the CRM your team already uses
It answers from what you know, not what it guesses.
Replies come from your own company knowledge: your services, your process, your policies and your tone. When a question falls outside it, the system says so politely and routes it to a person instead of inventing an answer.
- Grounded in your own knowledge base
- Unknown questions passed to a person
- Your tone of voice, set once
Guardrails you set, kept on every message.
Consent and opt-outs are respected the moment they arrive. Quiet hours, follow-up limits and hand-over rules are yours to set, and anything sensitive or outside its limits goes to your team in plain English.
- Opt-outs honoured instantly
- Follow-ups that stop when they reply
- Hand-over rules set by you
The conversations your team never gets to.
First replies
Every new enquiry gets an answer straight away, day or night, before it goes cold.
Qualification
Your questions asked in a natural way, with the answers saved to the record.
Document chasing
Polite reminders for what is missing, stopping the moment it arrives.
Bookings and reminders
Calls and appointments booked into your calendar, with reminders sent.
Old enquiries
Past contacts re-engaged with a relevant message, not a blast.
Hand-over
Warm hand-over to your team with a short summary of the conversation so far.
Answer every enquiry, any hour.
Tell us where your enquiries come in and what your team asks first. We will set the system up inside your CRM and run it with you.